Happiest Minds Technologies Limited, leading digital transformation and IT solutions company announced, successfully executed a digital transformation project for Coca-Cola Bottling Company United for streamlining its order management with RPA in Microsoft Power Automate.
Coca-Cola Bottling Company United (Coca-Cola United) has a long history of supplying Coca-Cola products directly to retailers and restaurants. But when Coca-Cola introduced its new Freestyle vending machine, Coca-Cola United, a privately owned company that isn’t owned by Coca-Cola, was challenged to streamline its order and invoicing procedures.
It rose to the occasion quickly, using Microsoft Power Automate robotic process automation (RPA). Coca-Cola United is advancing the strategic freestyle initiative with process automation that matches the individuality and innovation that the product represents.
“While building this solution, Coca-Cola Bottling Company United (Coca-Cola United) Director of Business Solutions Bob Means said the company had resurrected high-value strategic projects that it couldn’t tackle before because of the constraints of legacy apps.
“We feel empowered to take advantage of any future opportunities that the business provides us,” says Coca-Cola Bottling Company United (Coca-Cola United) Director of Business Solutions Bob Means.
Coca-Cola Bottling Company United Manager of Development for BI and Master Data Allan McDaniel said it was too costly to create APIs for the company’s legacy applications like SAP and others, and also had to navigate a third-party website.
“We used Power Automate RPA bots to fill these gaps and automate the process,” said Coca-Cola Bottling Company United Manager of Development for BI and Master Data Allan McDaniel
Desktop flows in Power Automate automates repetitive processes in Windows and web applications—a perfect fit for high-volume but mundane data entry and transfer. Coca-Cola Bottling Company United collaborated with Happiest Minds to create a master automated service agent they’ve dubbed “Asa,” which consists of several bots.
Built on Microsoft Azure and Microsoft Power Platform, “Asa” uses Azure Key Vault to help secure and control passwords and other sensitive data, and it relies on Azure DevOps for continuous integration and continuous delivery (CI/CD).
The new, simplified process frees the dedicated CRM agent, allowing orders from all channels, such as inbound and outbound call center agents, field service sales representatives at customer sites, and via a customer self-service portal.
“We avoided having to hire 10 full-time employees. Better still, the existing CRM agent is now free to work on other projects,” said Coca-Cola Bottling Company United Manager of Development for BI and Master Data Allan McDaniel.
Happiest Minds Digital Business Services Chief Technology Officer Huzefa Saifee said the company’s team collaborated well, and the synergies led to the deployment of one of a kind solution, leading to realisation of business benefits for customers.
“We at Happiest Minds work as a partner with each of our customers in their digital journey and deliver solutions tailormade to the requirement of the respective customers,” said Happiest Minds Digital Business Services Chief Technology Officer Huzefa Saifee.
Using Power Virtual Agents, Happiest Minds helped the company developed a bot that served as an intelligent front end to the new solution. Power Automate was used to drive the entire process. And by interoperating with other Azure services, such as Azure Key Vault, the system was able to securely access both internal and external systems and orchestrate the entire order process, from purchase order to reconciliation, in SAP.
Coca-Cola Bottling Company United Customer Service Manager Kaylan Cannon said the company is very excited about this solution.
“It will dramatically reduce labor costs, minimize the various points of error in our current solution, and will allow us to rapidly expand the local Freestyle campaign to better support our customers,” said Coca-Cola Bottling Company United Customer Service Manager Kaylan Cannon.
Happiest Minds Chief Executive Officer Digital Business Services Rajiv Shah said it has been a very innovative and productive journey for the company to work with Coca Cola Bottling Company United to automate their order management with RPA.
“Happiest Minds always strives to use technology as a tool to enable businesses to accelerate adaption of digital technologies and help modernize and transform their current environment,” said Rajiv Shah.
Founded in 1902 and headquartered in Birmingham (Alabama) Coca Cola Bottling Company United is the third-largest bottler of Coca-Cola products in the United States. Its 10,000 associates located across the southeast are engaged in the production, marketing, sales and distribution of some of the world’s most refreshing and recognized beverages.
Coca-Cola UNITED is one of the largest bottlers and distributors of Coca-Cola products in the United States.While the company has been around for almost 120 years, most of its growth has occurred within the span of just four years. Microsoft Power Platform has turned out to be a key tool in helping Coca-Cola UNITED navigate this amazing growth.