The airline also extended the offer on flights to and from Karnataka, Delhi, Maharashtra and Tamil Nadu
AirAsia India announced free cancellation and rescheduling for flights to and from West Bengal in light of the lockdown in the state.
The airline similarly continued to extend free cancellation and rescheduling for flights to and from Karnataka, Delhi, Maharashtra and Tamil Nadu as well for the current duration of the respective state lockdowns.
AirAsia introduced this additional flexibility for guests in light of the lockdown and curfew on the movement of individuals.
While the lockdowns in Karnataka, Delhi and Tamil Nadu are in force till 24th May, West Bengal till 30th May and Maharashtra till 1st June; passengers traveling from and to airports are exempt on the production of a valid itinerary.
All AirAsia India guests who booked their flights before the announcement of the lockdown can opt to cancel or change to another flight without incurring any change fees or cancellation charges.
With increased uncertainty and travel restrictions, the airline extended this offer for bookings made on its website www.airasia.co.in as well as other major booking channels.
AirAsia India also revamped its popular ‘Premium Flex’ fares for all future dates, which in addition to unlimited changes, also offers a choice of seats and only ₹500 charges for cancellations made beyond 72 hours before the scheduled flight departure.
Flights can be changed or canceled seamlessly in less than a minute by AirAsia India’s new chatbot, Tia, available on airasia.co.in or on WhatsApp Chat at +91 63600 12345 as well as by entering flight details on ‘Manage’ on airasia.co.in.
In addition to modifying bookings, the AI-powered chatbot Tia can also assist guests with travel advisories, policies and FAQs, terminal info, process instant refunds, advise flight status, get a copy of the itinerary and take feedback.
Headquartered in Bengaluru, India, AirAsia India Limited is a venture between Tata Sons Private Limited and AirAsia Investment Limited. AirAsia India commenced operations on 12th June 2014 and flies to 19 destinations across India with 32 Airbus A320 aircraft.
The airline offers plush leather seats and a diverse selection of hot meals. AirAsia stands firmly on the pillars of its core values – Dare to Dream, Be Guest-Obsessed, People First, Safety Always, Make it Happen, One AirAsia and Sustainability Spirit.
As an airline that has consistently embraced technology to deliver operational efficiency and enhance guest experiences, AirAsia India has introduced services to facilitate contactless travel like AirAsia Flyporter door to door baggage delivery services in Bengaluru, New Delhi and Hyderabad and Red Carpet Priority Check-In, Boarding and Baggage services along with other exclusive benefits on