TheNFAPost Podcast

Indian Bank has recently launched its Mission and Vision Statement. Padmaja Chunduru, MD & CEO, Indian Bank along with Executive Directors V V Shenoy, K Ramachandran and  Imran Amin Siddiqui also launched the bank’s HR Vision, CHATBOT( ADYA) and IB Smart Office on the occasion of completing one year of  amalgamation of e-Allahabad Bank with Indian Bank.

Padmaja Chunduru said that the bank’s primary focus is on customer service and customer satisfaction. She further emphasised importance of the bank’s ‘CUSTOMER FIRST’ policy. She informed that the new vision statement should be imbibed by all staff members and that would help all the stakeholders.

Executive Director V V Shenoy said employees are our most important and valuable assets in providing insights into customer experience and act as brand ambassadors. Indian Bank commits to foster excellence through a journey of growth, individual development and robust employee experience and Indian Bank’s HR Mission aims this.

Executive Director K Ramachandran while launching Chatbot named “ADYA” (Automated Dost for your Assistance) said that it is a on premise, Artificial Intelligence-based tool that facilitates customers to access information instantly from the Corporate website.

Executive Director Imran Amin Siddiqui launched  IB – Smart Office, which is a platform for employees of Indian Bank for processing office notes and letters digitally across all  administrative offices and branches.

He said that IB – Smart Office is a complete green initiative of the bank which assists in cost saving on printing and stationery, improved Turn Around Time (TAT), increased productivity of employees, better control and compliance through various reports. Easy retrieval of data any time anywhere and Ease of working on the Go is also facilitated.

On this occasion, the bank’s new Tagline “Aapka Apna Bank – Har Kadam Aapke Saath”  in Hindi  and “Your own Bank – Always with You” in English was also launched.  The event was webcast and was witnessed by Board of Directors, retired executives, executives and staff of the Bank across the country.

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