TheNFAPost Podcast

Bengaluru, NFAPost: SBI customers are pained with the mobile banking application of the bank. Again, State Bank of India’s mobile banking services are down. The bank stated that the mobile banking application, YONO, is down due to a ‘system outage’.

SBI’s mobile banking app is down for the third time in 30 days – digital services take a hit for the 25th time this year. Complaints of SBI’s mobile banking not working peaked at around 1:00pm on December 3rd. SBI is instead asking customers to use OnlineSBI or YONO Lite for their banking requirements.

The SBI outage comes in the wake of the Reserve Bank of India (RBI) asking HDFC Bank to explain why it has been suffering from outages over the last two years. Albeit, HDFC Bank’s outage ran across the spectrum, taking down its ATMs, UPI transactions and online banking – SBI’s glitches have occurred a lot more often.

HDFC Bank has suffered long outages thrice in the last two years. SBI, on the other hand, has been down at least once every month this year, except for July, according to data on DownDetector. More than half of these episodes lasted longer than 24 hours.

Issues range from UPI payments being inoperable to net banking and mobile banking being inaccessible. Last month, the bank justified that technical issues across its platforms were because it was upgrading its internet banking platform, on November 22 and on November 8. In October, the bank attributed its glitchy digital services to ‘intermittent connectivity issues’

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