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Go-Live of ‘Tej’ Mobile App – powered by IBM Cloud & AI-enhanced with IBM Security

Bengaluru, NAPost: IBM and Emerald Jewel Industry India Limited (Emerald Jewellery), one of  India’s largest jewellery manufacturers, unveiled the “Tej” mobile app, a first-of-its-kind Artificial Intelligence (AI) enabled mobile application platform powering the B2B business of Emerald Jewellery in India.

The app connects Emerald Jewellery with its ~200 dealers, enabling them to search through a growing catalogue of over 500,000 jewellery designs quickly and navigate the complex ordering process easily.

As a part of the multi-year engagement, Emerald Jewellery selected IBM iX, the business design arm of IBM Services, to design, build and deploy Tej, which runs on iOS and Android operating systems. 

Visual browse

Utilising the IBM Garage Methodology and IBM Research Labs India, a team of IBM technology and mobile design experts developed the Visual Browse and Visual Search APIs which is hosted on IBM Public Cloud and secured with the IBM Security MaaS360 with Watson Unified Endpoint Management (UEM) platform.

The collaboration with IBM has enabled Emerald Jewellery to redesign the buying process for their dealers, from jewellery design selection to placing a purchase order, using a zero-touch engagement model.

Tej App integrates with Visual Browse and Visual Search from IBM Research labs developed for enhanced cognitive search capabilities. IBM India Research Labs developed the vision APIs to help Emerald Jewellery dealers search for specific design elements more easily.

Commenting on the new initiative, Emerald Jewel Industry India Limited Managing Director K Srinivasan said the new business model is B2B sales where we sell to wholesalers, dealers and large retail chains.

Design bank

“With an in-house design team of 170 manual and computer-aided designers based out of Bombay, Delhi, Kolkata and Coimbatore, we have built a design bank of more than 500,000 designs. We introduce more than 2000 new designs across categories every month. This is one of our greatest strengths and there is a need to showcase this to our customers and expand the design range for jewellery retail in India,” K Srinivasan.

Emerald Jewel Industry India Limited Managing Director K Srinivasan Tej will help us showcase our designs seamlessly and allow our customers across the country to order the latest trends in jewellery design, at the click of a button.

I am also happy to share that the Tej mobile app enabled us to reach out to our dealers in spite of the restrictions laid down by the COVID-19 lockdown,” he added.

Emerald Jewellery aspires to be the world’s largest jewellery manufacturer. The company plans to bring on-board hundreds of new dealers, in the next one year, as they now have the capacity to scale resource requirements on-demand using IBM Cloud. Also, using Tej means that any authorised dealer can start doing business with Emerald Jewellery, using a smart tablet.

IBM Security

This BYOD (bring your own device) model takes advantage of IBM Security MaaS360 UEM software to securely deploy the Tej mobile app on any device, whether it be a smartphone or a tablet. Before using UEM, dealers had to be issued with a pre-loaded tablet and updates to inventory and designs would take time.

IBM India/South Asia Managing Director Sandip Patel said the company is proud to partner with Emerald Jewel Industry India Limited, one of India’s largest jewellery manufacturers.

“As their strategic transformation partner, we were able to deliver to a challenging and complex requirement of a B2B ordering system. Each order having multiple configurations of jewellery designs in various caratage, size and weight, was a complex CPQ (Configure Price and Quote) system that was built for Emerald Jewellery on a hybrid mobile app architecture hosted on IBM Cloud,” said IBM India/South Asia Managing Director Sandip Patel.

He also said IBM also ensured that the customer ordering process is directly integrated into their ERP system by developing consumable API’s on their ERP platform and integrating it with the ‘Tej’ app. The mobile app is a truly “born-on-the-cloud” solution, developed and hosted on IBM Cloud,” reiterated Sandip Patel.

Benefits to sales

The initial success of Tej has been encouraging. The IBM iX team collaborated virtually with the Emerald Jewellery team using the IBM Garage Methodology to upgrade and fast-track the deployment of the Tej mobile app in April 2020 during the wake of the COVID-19 pandemic. Also, thanks to a support system operated by IBM and Emerald Jewellery team, customer and sales teams benefit from quicker response times to queries and other requests for assistance.

Emerald Jewellery is known for its quality consciousness, perfection, reputation and business ethics. Its nearly 5,00,000 design collections – one of the largest in the world – speaks volumes about its strength and range.

The Group has gradually transformed gold jewellery manufacturing from conventional methods to a technology and talent driven one. The company owns four ultra-modern production facilities in Coimbatore whose products command a premium in the market for its uniqueness of design, aesthetics and workmanship. 

Emerald Jewellery provides employment for about 5,000 employees. The incredible commitment and the dedication of the employees fuel the growth of the company. 

Uniformity of quality

The in-house ‘training centre’ provides extensive training in the areas of design, production, stone setting etc. to the workforce before absorbing them into the regular stream to maintain uniformity of quality and perfection. Timely exchange of ideas between employees and management helps in attaining continued improvements in all spheres of the management.

Emerald Jewellery possesses a team of skilled designers proficient in computerized modelling and prototype equipment. Emerald Jewellery presently has the capacity of producing more than 50 tons of gold jewellery and articles, 24,000 CTS of diamond jewellery, 300 kg of platinum jewellery and 80 tons of silver and silver articles per annum. 

Emerald Jewellery was recently conferred with the JNA Award for the ‘Manufacturer of the Year 2020’. The JNA Award is an international award which is regarded as the most prestigious recognition in the gem and jewellery industry.  

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