Google expects its Artificial Intelligence-based speech analytics platform to take off among enterprises in services sectors like hospitality, banking and financial.
“The core is the intelligent speech analytics, including sentiment analytics that they are able to do and capture trends of every agent level conversations. The impact Knowlarity will create in the market is to reach thousands of their customers,” Google Cloud India Managing Director Karan Bajwa said.
Knowlarity that offers AI-based cloud telephony products to enterprise customers, has moved its services to Google Cloud.
“We are at the start of the journey by offering customers both Google and our capabilities. Lots of enterprises are interested,” said Yatish Mehrotra, CEO of Knowlarity Communications.
The platform offers real-time transcription of audio and video calls; analyses conversational etiquette like talk-to-listen ratio and speech ratio and helps companies improve their offerings, he said.
Google Cloud is aggressively expanding in India, tapping businesses and offering value added services to get more enterprises on its platform and compete with rival cloud platforms such as Amazon Web Services, Microsoft Azure and IBM Cloud.